URAC Renews Full Accreditation for Health Contact Partners Health Call Center


WHEELING, Ill. – The URAC Accreditation Committee granted Health Contact Partners, Inc. full accreditation in its category of Health Call Center, Version 4.1.

Health Contact Partners is required to meet or exceed all performance and quality standards established by URAC, a leader in healthcare accreditation, in order to renew both its Core and Health Call Center accreditations with the organization. Health Contact Partners was first accredited by URAC in 2007.

"Earning accreditation is an ongoing process," said Sue Brown, RN, Vice President of Clinical Operations. "We use URAC’s benchmarks to continually review, improve and approve our policies, procedures and marketing practices," she said.

A URAC board of peers provides health organizations with a framework of best practices and standards to uphold. A memo addressed to Health Contact Partners from a URAC spokesperson stated, "Your organization is commended for its commitment to promoting quality health services."

According to Health Contact Partners, accreditation by URAC is an integral part of its business strategy. "At Health Contact Partners, we are always looking for ways to rise above and beyond the standards by offering value-adds for our clients," said Brown.

For example, URAC routinely requires Health Contact Partners to initiate two quality improvement projects. "In addition to those projects, we implemented a third, taking a proactive approach to education and guidance for members who have chronic conditions, such as diabetes," she said.

About Health Contact Partners
Founded in 2001, Health Contact Partners is a URAC-accredited, HIPAA-compliant Health Call Center specializing in personalized health information and support through clinical, health and benefits advocacy, marketing and enrollment. Serving customers 24 hours a day, 365 days a year, Health Contact Partners offers professional member assistance in English, Spanish and 150 additional languages via telephone, e-mail or online live chat. Health Contact Partners is a stand-alone subsidiary of Trustmark Companies. Visit www.healthcontactpartners.com.

About Trustmark Companies
Through its subsidiaries and operating divisions, Trustmark Mutual Holding Company offers a full line of health, life and benefit administration products and services to groups and individuals, and has assets of more than $1.7 billion. Visit www.trustmarkcompanies.com

About URAC
URAC, an independent, nonprofit organization, is well known as a leader in promoting healthcare quality through its accreditation and certification programs. URAC offers a wide range of quality benchmarking programs and services that keep pace with the rapid changes in the health care system, and provide a symbol of excellence for organizations to validate their commitment to quality and accountability. Visit www.urac.org.

Cindy Gallaher