LAKE FOREST, Ill. – CareChampion 24/7, a new health and benefits advocacy service from Health Contact Partners, offers employers a central resource that their employees can rely on for answers to healthcare and benefits issues, questions and concerns, 24 hours a day.
Through a dedicated toll-free phone number, employees can turn to CareChampion 24/7 at any time: for help navigating the healthcare system, to better understand and use their benefits, avoid paperwork frustrations, receive clarification and coaching before and after doctor visits or hospital stays, receive financial counseling, or access the advice and guidance of a registered nurse for acute or chronic health issues.
“Research has shown that most people have a hard time understanding the instructions they receive from their doctors as well as understanding and using their benefits,” said Deb Leon, President and Founder of Wheeling, Ill.-based Health Contact Partners, a subsidiary of Trustmark Companies. “CareChampion 24/7 helps employees navigate through their healthcare and benefits systems. This can result in fewer calls to their Human Resources department, greater appreciation of an employer’s benefits offerings and a decreased level of absenteeism at work.”
According to Health Contact Partners, the CareChampion 24/7 program, unlike other advocacy services, is proactive. CareChampion doesn’t wait for members to call. When CareChampion 24/7 becomes part of an employer group benefits package, each employee will be contacted with a “welcome call,” inviting the member to call anytime, whenever benefits, administrative or clinical help is needed.
CareChampion calls are answered live 24 hours a day, so employees and their families will never need to interact with voicemail. Registered Nurses are also available onsite 24 hours a day to offer guidance and decision support.
“Employers who are anxious to protect their benefits investment, control escalating healthcare costs, avoid administrative red-tape and experience greater overall employee satisfaction need to implement a health and benefits advocacy service,” said Leon. “We strongly stand behind the proactive and compassionate approach of CareChampion 24/7, making our services stand out from the rest.”
About Health Contact Partners
Founded in 2001, Health Contact Partners is a URAC-accredited, HIPAA-compliant health call center specializing in personalized health information and support through clinical, health and benefits advocacy, marketing and enrollment. Serving customers 24 hours a day, 365 days a year, Health Contact Partners offers professional member assistance in English, Spanish and 150 additional languages via telephone, e-mail or online live chat. Visit www.healthcontactpartners.com.
About Trustmark Companies
Through its subsidiaries and operating divisions, Trustmark Mutual Holding Company offers a full line of health, life and benefit administration products and services to groups and individuals, and has assets of more than $1.7 billion. Visit www.trustmarkcompanies.com